Energy Collective / Large Data Display & Environmental Design
Custom call center wallboard design for display of large data at multiple ranges. This client was moving to a brand new space complete with two banks of 12 4K displays, side by side. A range of real-time data points were displayed in groupings and contexts which could be dynamically customized to view information at a high level or dive deep into internals, sliced by region, industry, and so on.
Multidisciplinary Design.
Design began from the ground up, and was a multidisciplinary process. The end result needed to accommodate multiple audiences–call center employees and executives (whose boardroom overlooks the call center) and allow information to be engaged with at multiple distances and viewing angles, while maintaining legibility and clarity of content.
In addition, the display is fully interactive, with a bespoke tablet app to control all aspects the data being displayed at any moment.
The new facility as equipped.
Conceptualization began in the broadest terms, in imagining the outer bounds of what the experience could be.
In this phase, work is rough and loose, to communicate validate ideas quickly.
Key interactions are included in the rough ideation.
Once agreed upon, logical design began, filling in crucial details, though still at a high level, to continue to hone in on consensus.
Data relationships are being suggested here - to validate with the client team and our own developers responsible for driving the technical architecture.
Mapping information on a real-time basis was crucial to the success of this project.
More formal wireframes began next, just before visual design. This, again, is to mitigate risk and garner buy-in.
Visual information becomes increasingly more specific as the information architecture process moves along.
It All Comes Together.
Bringing the end result to life required a talented team of developers writing custom software to feed data to the visualizations, as well as coordinate the continuous spread of information across panels of 12 physically-separate displays. We can see both the call center employees beginning to settle into their environment, as well as the executive team admiring the work as it is being refined.